Key facts at a glance
- QuickTeam receptionists answer in your business name, schedule appointments, take messages, and route urgent calls live.
- Clients save an average of 60% on overhead costs versus an in-house receptionist.
- You keep your existing phone number; forwarding rules stay in your control.
- Receptionist candidates are presented typically within 48 hours, and you choose who to hire.
- No lock-in contracts, no hidden fees; coverage is matched to your hours and call volume.
What is a virtual answering service?
A virtual answering service is a team of trained remote receptionists who handle your inbound calls as if they were sitting at your front desk. They answer in your business name, follow your scripts, book appointments in your calendar, take detailed messages, and transfer or escalate calls based on your rules.
Unlike a traditional call center, a QuickTeam receptionist is selected by you and dedicated to your business. They learn your services, your pricing basics, your scheduling rules, and your tone, so callers get a real conversation with someone who knows your company, not a stranger reading from a generic screen.
Every missed call is a customer choosing whoever picks up next. An answering service closes that gap without adding headcount.
What can QuickTeam's remote receptionists handle?
- Answering and greeting. Every call answered in your business name, with your greeting, during your covered hours.
- Appointment scheduling. Booking, confirming, rescheduling, and canceling directly in your calendar or scheduling software.
- Message taking and delivery. Detailed, accurate messages sent to you by text, email, or your preferred channel, immediately.
- Call routing and escalation. Urgent calls transferred live to the right person, based on rules you set.
- Basic caller questions. Hours, location, services, and pricing basics answered from a knowledge sheet you approve.
- Overflow coverage. Keep your in-house team for peak moments and let QuickTeam catch everything else. Tell us the hours you need covered and we will match coverage to them.
Who uses a virtual answering service?
Any business that loses money when the phone rings out: medical and dental practices that cannot put patients on hold, property managers fielding tenant and maintenance calls, home-service companies whose customers call the next contractor if no one answers, and professional firms where a missed call is a missed client.
If you run a medical practice, our healthcare virtual assistants can combine phone coverage with scheduling, billing, and prior auth support. If you manage rentals or associations, see our property management virtual assistants.
How much does a virtual answering service cost?
QuickTeam quotes each business individually based on call volume, coverage hours, and how much scheduling and routing you need, with a simple pricing structure, no lock-in contracts, and no hidden fees. Clients save an average of 60% on overhead costs compared with hiring an in-house receptionist.
Book a demo for an exact quote for your call volume.
How does setup work?
- Book a demo. We map your call volume, your busiest hours, and what callers usually need.
- Meet your receptionist. We filter through thousands of candidates and present the best matches, typically within 48 hours. You interview and choose.
- Build your call guide. Greetings, scripts, FAQs, scheduling rules, and escalation paths, all approved by you.
- Connect and go live. Call forwarding from your existing number, plus access to your calendar or booking tool. Your number does not change, and your dedicated Account Manager monitors quality from day one.
Why choose QuickTeam over a call center?
Big call centers optimize for volume: short calls, generic scripts, rotating agents. QuickTeam optimizes for your business: a receptionist you selected, who knows your company and treats your callers the way you would. You get call-center reliability with front-desk familiarity, at a price that makes sense for a growing business.
Want to hear how your calls would be handled?
We will walk you through a live example on your demo call.
Book a DemoFrequently asked questions
What does a virtual answering service do?
A virtual answering service answers your business calls remotely using trained receptionists. They greet callers in your business name, schedule appointments, take messages, answer common questions, and route urgent calls to you live. QuickTeam receptionists follow your scripts and use your calendar, so callers experience your front desk, not a call center.
How is this different from an answering machine or voicemail?
Callers reach a real person who can actually help: book the appointment, answer the question, or get them to the right team member. Most callers hang up on voicemail and dial a competitor. A live answer captures the business that voicemail loses, which is usually the entire value of the service.
Can the receptionists schedule appointments in my software?
Yes. QuickTeam receptionists book, confirm, and reschedule appointments directly in your existing calendar or scheduling tool, following rules you set for availability, appointment types, and buffer times. Your workflow stays the same, and your assistant learns your setup during onboarding.
How much does QuickTeam's answering service cost?
QuickTeam quotes each business individually based on call volume, coverage hours, and scheduling needs, with a simple pricing structure, no lock-in contracts, and no hidden fees. Clients save an average of 60% on overhead costs compared with hiring in-house. Book a demo for an exact quote for your call volume.
Do I have to change my phone number?
No. You keep your existing number and simply forward calls to QuickTeam during the hours you choose, whether that is all day, after hours, or overflow only when your line is busy. You can change or pause forwarding at any time, so you stay in control of your phones.